Principaux titres SkyTeam2007According to the annual Corporate Air Travel Survey conducted by the International Air Transport Association (IATA), passengers are demanding more opportunities to take control of their travel experience. Survey results showed that 54 percent of travelers around the world want more self-service options, including greater access to e-tickets, Internet check-in and self-service kiosks.
As the Northern Hemisphere winter season approaches, SkyTeam members have expanded their networks, and will now offer passengers service to six new destinations, including: Dundee, Scotland; Surgut, Russia; Chiang Mai, Thailand; Muscat, Oman; Mont Tremblant, Quebec and St. Kitts; more than 40 new routes and over 200 new weekly frequencies, spanning five continents.
BEIJING, November 15, 2007 — Today China Southern Airlines officially became the 11th full member of SkyTeam, making the alliance the first to welcome a carrier from the mainland of China. China is one of the fastest growing aviation markets in the world and the addition of China Southern allows SkyTeam to provide its customers around the world with greater travel options to one of the world’s top tourist destinations.
Last month, SkyTeam welcomed Kenya Airways, Copa Airlines and Air Europa as the alliance's first official Associate carriers. Le Programme des compagnies associées de SkyTeam a été lancé pour satisfaire les compagnies de régions stratégiques souhaitant devenir affiliées à SkyTeam et profiter des avantages de l'alliance. Passengers traveling with an Associate carrier receive the same benefits offered to passengers traveling with the 10 current SkyTeam member airlines, including frequent flyer programs and improved access to airport lounges. SPAIN, PANAMA, KENYA, September 4, 2007 - Today, SkyTeam, the global airline alliance, welcomed Air Europa, Copa Airlines and Kenya Airways as the first official SkyTeam Associate Airlines. As of September 1, passengers traveling with Air Europa, Copa Airlines and Kenya Airways receive the same benefits offered to passengers traveling with the 10 current SkyTeam member airlines, including frequent flyer programs and improved access to airport lounges. Le Programme des compagnies associées de SkyTeam a été lancé pour satisfaire les compagnies de régions stratégiques souhaitant devenir affiliées à SkyTeam et profiter des avantages de l'alliance. With less than one year until the 2008 Summer Olympic Games, leisure travelers have the opportunity to access the entire Asia-Pacific region via SkyTeam's Asia Pass. While touring Beijing, why not visit the Lotus Lantern Festival in Seoul, the Asakusa Samba Carnival in Tokyo and the Liberation Day Festival in Guam, too? With the SkyTeam Asia Pass, this itinerary is easy to plan. Last month, the International Air Transport Association (IATA) set a deadline for all airlines to have 100 percent interline e-ticketing (IET) by May 31, 2008. As of July, SkyTeam is well on track to complete all bilateral implementations between all current carriers. At the same time, the alliance is working to complete the GDS aspect of IET, including the link ups between airlines and third-party retailers, such as travel agents, who sell travel options.
VANCOUVER, June 5, 2007 - SkyTeam, the global airline alliance, has nominated Leo van Wijk chairman of its Governing Board. SkyTeam made the announcement in conjunction with its annual Governing Board meeting in Vancouver.
As the tenth member to join SkyTeam, Aeroflot celebrated its first year as an alliance partner on April 14, 2006. Since becoming a member, Aeroflot has successfully integrated technologies, frequent flyer programs and other alliance initiatives.
With April marking its one-year anniversary, the SkyTeam Global Meetings product, providing simplified registration, booking and discounted airfares.
SkyTeam's success as an alliance is a direct result of harmony between the many moving parts, one of which is the people who work with alliance customers daily. Frontline employees assist passengers as they travel across SkyTeam's extensive network, providing guidance for connections, bookings and other inquiries to ensure a hassle-free travel experience. But how does SkyTeam make certain customers experience consistent service across all ten carriers? One of the tools is the Ambassador Program, which was created to build and enhance awareness among the workforce - including Airport Customer Service, In-Flight Service, Lounge, Reservation Sales and Call Center employees. In addition to education programs via tools like newsletters, the alliance recently began implementing in-person meetings to encourage interaction among employees. Thus, a series of Ambassador Forums was created.
SPAIN, PANAMA, KENYA, February 2, 2007 - SkyTeam, the global airline alliance, has signed agreements with three airlines -- Air Europa, Copa Airlines and Kenya Airways --indicating the carriers are on track for official Associate Airline status. The agreements are a formal step in the alliance’s Associate process and outline the carriers’ commitment to meet the standards to be recognized as official Associate Airlines.
This month, NewsFlash dives into the SkyTeam customer experience. To further delve into this topic and highlight SkyTeam's commitment to meeting customers' expectations, we sat down with some members of the team that brings the customer experience to life for SkyTeam travelers: Mike Carney of Northwest and Claire Garnier of Air France, members of the SkyTeam Product Team; Amy Hubler, SkyTeam business analyst, Northwest; and Charlie Pappas, SkyTeam manager, Northwest.
NEW YORK, January 25, 2007 - For the second consecutive year, SkyTeam was named the 2006 Best Airline Alliance by Global Traveler Magazine. Selected by the magazine's readers in an annual reader's survey, Global Traveler cited the addition of Aeroflot and pending addition of China Southern Airlines to the alliance as key factors for receiving this recognition. SkyTeam was recognized at a luncheon in New York on Tuesday. Accepting the award on behalf of the alliance was Nathaniel Pieper, SkyTeam Steering Committee vice chairman and vice president-alliances, Northwest Airlines.
At the conclusion of its launch year, the SkyTeam Global Meetings product, used to assist international event coordinators, has been extensively used by convention organizers around the world. From Washington, D.C. to Belgrade, Barcelona to Dubai, SkyTeam is the official airline alliance of a range of events and conferences. For example, SkyTeam signed contracts with the World Congress of Science Producers, for their December 2006 meeting in Manchester and the Kofak: Transform 2006 conference, also held in December 2006 in Prague. The network created by SkyTeam’s ten member airlines, allows Global Meeting organizers to promote flight options for attendees no matter where they select the meeting location.
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